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Two-factor Authentication

Two-factor authentication (MFA) provides an extra layer of security for your Sekoia.io account by introducing an additional step during the login process. In addition to your username and password, you can set up other factors like Authentication apps and Security devices. This ensures enhanced protection against unauthorized access to your account.

Enabling Two-Factor Authentication

To enhance the security of your Sekoia account, you can enable Two-Factor Authentication (2FA) by following these instructions:

  1. Begin by logging in to app.sekoia.io
  2. Click on your name in the navigation menu and select Security
  3. Within your Security page, you'll find a list of methods you can choose from
  4. You will be asked to enter your password for verification purposes
  5. Follow the steps below to complete the setup process for 2FA on your account:
  6. Visit either the App Store (for iOS) or the Play Store (for Android) to download and install an Authenticator app such as Lastpass, Authenticator, or Authy. Follow the instructions provided by the app to set up an account
  7. Use the authentication app you installed to either scan the QR code displayed on app.sekoia.io or manually enter the token provided
  8. Enter the 6-digit code generated by the authentication app
  9. Lastly, ensure that you generate and securely save your backup codes. These codes serve as a backup method to access your account in case you are unable to use the authentication app

Generate backup codes

If you lose your mobile device or cannot use your authenticator app, you can use backup codes provided by Sekoia.io to access your account. Ten backup codes are generated. Each code can only be used once.

When enabling two-factor authentication, backup codes are generated automatically and you can either copy them or download them as a text file.

You can also generate new backup codes but keep in mind that your old codes will not work anymore.

We recommend you print off and store your codes in a safe location.

Log in with backup codes

To log in with your backup codes, you will need to:

  1. Locate your backup codes
  2. Sign into app.sekoia.io
  3. Enter your username and password
  4. When asked for your verification code, enter the backup code and select verify

Preferred login methods

From your Security page, you can select your preferred authentication method.

How to disable two-factor authentication

To disable two-factor authentication on your Sekoia account:

  1. Log in to app.sekoia.io
  2. Click on your name and select Profile and security
  3. Within your profile page, scroll down to the section Register Two-Factor Authentication and click on Enable
  4. Enter your current password and select disable

Reset Two-Factor Authentication (2FA)

If you lose access to your Authentication apps or your security token, you can always ask the admin of your community to reset your account 2FA. The admin will share a single-use recovery code to you that you can use to connect to the platform. This code is available for 24 hours only. After entering the code, you will have to set up new 2FA methods.

How to reset a 2FA (for Admins only)

Admins of a community can easily reset the two-factor authentication of users in their community. Here is how to do it:

  1. Go to the Settings > Workspace > Users
  2. Click on the ... on the right of the user name
  3. Click on Reset user 2FA
  4. Read the requirements on the modal then click on Reset
  5. Enter your password for verification
  6. Copy the single-use recovery code and send it to the user who requested the reset via a secured app
  7. They will receive an email to let them know you reset their 2FA