Deactivate inactive users

To comply with PCI/DSS requirements, users who have been inactive for 90 days must be deactivated. This means that if a user has not logged in or engaged in any activity on the platform within the past 90 days, their community membership will be disabled.

How to deactivate inactive accounts?

If you need to deactivate inactive accounts on your workspace, follow these steps:

1. Go to Settings page > Workspace Security
2. Find the section Deactivate inactive accounts
3. Enable the toggle On/Off and click on Confirm

Tip

You can see deactivated accounts in your list of users through the tab Users. Their status will be marked as Deactivated. To list only deactivated accounts, use the Filter by Status > Deactivated.

How to reactivate an account?

If you need to reactivate a deactivated account, follow these steps:

1. Go to Settings page > Workspace users
2. Locate the deactivated user's name and click the ellipsis "..." button on the right-hand side. You can use the Filter by Status and select Deactivated to list only deactivated accounts
3. Choose the Reactivate option and confirm your choice

Note

Please note that only admins have the right permissions to reactivate accounts. Additionally, the reactivated user must re-authenticate their account at least once before midnight on the same day. If they fail to do so within this time frame, their account will be deactivated again.

Your account have been deactivated

If your account has been deactivated and you need to reconnect to the platform, contact your workspace admin as they are the ones who can reactivate your account.

After your account has been reactivated, it's essential to re-authenticate your account by logging in at least once before midnight on the same day. If you do not log in within this time frame, your account will be deactivated again.