Case custom fields
Early Access
This feature is currently in Early Access and is only available for Beta testers. Sekoia.io plans to roll out this functionality to all environments soon.
Case custom fields extend the standard case properties with typed, structured metadata specific to your organization. They provide a consistent way to capture and query information across all cases, enabling better filtering, reporting, and dashboard creation.
Supported data types
Custom fields support the following data types:
| Type | Description |
|---|---|
| Text | Free-form text values. |
| Single select | One option chosen from a predefined list. |
| Multi select | Multiple options chosen from a predefined list. |
| Integer | Numeric values. |
| Boolean | True or false values. |
How custom fields appear in cases
Custom fields appear in the Custom fields section on the case details page. This section displays all fields added to the case along with their current values. Fields configured with Auto-add to new cases appear automatically on every new case without any manual action.
All changes to custom field values are recorded in the case history, providing a complete audit trail of modifications.
Multi-tenancy
In multi-tenant environments, custom field definitions are managed at the parent workspace level. Child tenants can use the fields defined by the parent but cannot create, edit, or delete field definitions themselves. This approach ensures consistency across your organization while centralizing field management.
Limits
The following limits apply to custom fields:
| Limit | Value |
|---|---|
| Custom field definitions per workspace | 100 |
| Options per single select or multi select field | 50 |
| Custom field name length | 50 characters |
| Custom field description length | 100 characters |
| Custom field value length | 50 characters |
| Custom fields per case | 25 |
Related articles
- Manage custom field definitions: How to create, edit, and delete custom field definitions in your workspace settings.
- Use custom fields in cases: How to add and edit custom field values on individual cases.
- Query custom fields: SOL syntax and examples for filtering, aggregating, and building dashboards from custom field data.
- Cases: Overview of what cases are and how they are structured.
- Case details: Reference for every tab and field available on the case details page.